Privacy Policy

WE TAKE OUR CUSTOMERS PRIVACY SERIOUSLY AND WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW.

Data protection is a matter of trust and your privacy is important to us. Dewi Petshop shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

Dewi Petshop will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at contactus@Dewi Petshop.com

 

COLLECTION OF PERSONAL INFORMATION

Dewi Petshop does not sell, share or trade customers personal information collected online with third parties.

When you create a Dewi Petshop account the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Home Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender

The personal information Dewi Petshop collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from Dewi Petshop
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request

 

Further, Dewi Petshop will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about Dewi Petshop products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Your actual order details may be stored with Dewi Petshop but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. Dewi Petshop cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on Dewi Petshop website.

 

DISCLOSURE OF PERSONAL INFORMATION

Dewi Petshop will not share your information with any other organisations other than Dewi Petshop related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from Dewi Petshop website. In exceptional circumstances Dewi Petshop may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Dewi Petshop is committed to complying with the PDPA (Personal Data Privacy Act 2010) and the National Privacy principles.
We may however use your contact information to send newsletters from us and from our related companies.

 

IF YOU BELIEVE THAT YOUR PRIVACY HAS BEEN BREACHED BY Dewi Petshop PLEASE CONTACT US AT CONTACTUS@Dewi Petshop.COM AND WE WILL RESOLVE THE ISSUE.

 

CHANGES TO THE PRIVACY POLICY

Dewi Petshop reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

 

COMPLAINTS ABOUT BREACHES OF PRIVACY

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at contactus@Dewi Petshop.com